Technology and the Coordination of Paratransit and Human Services Transportation

A session by Terra Curtis, Diogo Lousa, Dianne Schwager, Anthony Shannon and Roger Teal
Nelson\Nygaard, Massachusetts Bay Transportation Authority, Transportation Research Board, MUVE & DemandTrans

App-enabled dispatching offers on-demand functionality for paratransit, non-emergency medical transportation (NEMT), and other human services transportation, but coordination, equivalent service for all users, and other issues still challenge implementation. The panelists will present the latest research on how these challenges might be met.